Return Policy

Our 90-Day Warranty

▪ Our warranty comes with any purchase on our website. The warranty covers all manufacturing defects for 90 days from the date of purchase.
The warranty does not cover general wear & tear, failed repair attempts, or any damage caused by misuse/neglect. Return shipping fees are at customers' expense.




We are happy to accept any change of mind returns & exchanges.
*exceptions apply for earrings, used/altered items, and sale items.

▪ A return & refund request must be sent to our email within 14 days of delivery.
Items must be returned to us in the original packaging, unused, undamaged, unaltered and in resellable condition.
*Return shipping fees are at customers' expense.
You must arrange your own shipping method.
We recommend using a registered/trackable plan as we are not responsible for lost packages.

 

 

You have received wrong products.

▪ In this case, please notify us via email at info@lamood.com.au.
We will arrange return shipping once we approve of the conditions.

 

Unfortunately, we do NOT accept returns/refunds for:

▪ All earrings, without any exceptions, due to hygienic reasons,
▪ Items that have been used or altered.
▪ Sale items



Promotions / Freeshipping discounts may be affected due to returns
**If a minimum required amount for a promotion or a free shipping deal is not satisfied after a refund has been processed, the discounted gap charge will be deducted from the refund amount.
Subtotal of the remaining items must still meet the minimum order requirement in order to keep the promo / free shipping discounts.


All coupon or discount codes can only be redeemed once and cannot be transferred to any exchanges or used on a subsequent order.

For all return, refund, exchange enquiries, please email us at info@lamood.com.au